Offender Solutions: FAQ

FAQ
(Frequently asked questions and answers)
(Play icon provides audio feedback)

Q: I've paid, how do I get to, and start, my class?
Q: How does the court (person who referred me) know I completed the class?
Q: Will I get a certificate of completion?
Q: I use Google Chrome, will it work for this class?
Q: What happens after I complete the class?
Q: How much does it cost?
Q: How long do I have to start and finish the class?
Q: How long do I have before my account locks, before I have to take the exam?
Q: What if I don't have email?
Q: I only have 3 days to get this done, can I finish it that quickly?
Q:. Does this program meet my courts requirement to complete a theft class?
Q: What if I have not ever stolen but I have been told I have to take this class.
Q: I can't complete my class by the deadline I was given. What do I do?
Q: I have a yellow trianglepreventing me from starting my chapter. What can I do?
Q: My class starts to open but isn't opening, the message just says "Wait! Do not close window" What am I suppose to do?
Q: Do I have to do the entire class at one time, or can I spread it out over several sessiona and several days?

Q: I've paid, how do I get to, and start, my class?
A: Click here to see instruction on navigating to your class.

[Return to FAQ]

Q: How does the court (person who referred me) know I completed the class?
A: You are automatically authorized to generate a certificate as soon as you complete the full course. At registration, if you enter the email address of the person who referred you, that person will automatically be notified of your registration and completion status. We will, at your request, notify the referring person (or your attorney) of your completion status.

[Return to FAQ]

Q: Will I get a certificate of completion?
A: Upon successful completion of the course, a completion certificate is unlocked and immediately available to you. Also, and upon request we can mail, fax or email a Completion Certificate to the Court.

[Return to FAQ]

Q: I use Google Chrome, will it work for this class?
A: We certainly have had people complete the class using Google Chrome but we have had more problems with Chrome than any other browser. Internet Explorer works best, FireFox "usually" works okay.

[Return to FAQ]

Q: What happens after I complete the class?
A: Upon your successful completion, you will receive a email from your assigned counselor indicating that you have successfully completed the course. If you provided an email address of the person who referred you, your counselor will then email the person who referred you to Offender Solutions® a notice of your successful completion. Please NOTE we do not email completion letters to clients.

[Return to FAQ]

Q: How much does it cost?
A: Our online four hour theft classes cost $50.00; the 8 hour theft classes cost $65.

Our 8 hour anger class costs $56, the 10 hour anger class costs $66 and our 12 hour anger class costs $76.

[Return to FAQ]

Q: How long do I have to start and finish the class?
A: Usually the person who refers you to Offender Solutions® decides your timeline. We don't impose a timeline on you. We will, however, close your case if there is a period of inactivity.

[Return to FAQ]

Q:How long do I have before my account locks, before I have to take the exam?
A: Your account is active for 1 year. We do not set timelines for you. A 4 hour class means it takes 4 hours on average to complete the class, an 8 hour class takes on average 8 hours to complete it. We do not have a clock start and limit you to 4 or 8 hours to complete your class.

[Return to FAQ]

Q: What if I don't have email?
A: The course is available in two formats: The CORRESPONDENCE COURSE is done through the mail and no email or internet connection is required. You will be mailed a workbook and you will then reply to the questions at the end of each chapter through postal mail. Just go to "Sign Up" and you will be directed to the correspondence course.

[Return to FAQ]

Q: I only have 3 days to get this done, can I finish it that quickly?
A: Yes, however you will still be required to complete all the readings and answer each set of questions at the end of each chapter followed by a final test. It is more up to you and your willingness to commit. You must still meet our standards when it comes to acceptable test answers.

[Return to FAQ]

Q:. Does this program meet my courts requirement to complete a theft class?
A: Likely yes. To date only two courts have declined the use of our online theft program and no courts have declined our anger program. However you do need to double check with the person who referred you in order to be sure. You can feel even better about choosing Offender Solutions® because we offer a money back guarantee - you can read it here.

[Return to FAQ]

Q: What if I have not ever stolen but I have been told I have to take this class.
A: Regardless of your situation, all of the information within this course should apply directly to your situation or life in general.

[Return to FAQ]

Q: I can't complete my class by the deadline I was given. What do I do?
A: We would encourage you to: 1. Do everything in your power to attempt to complete on time. 2. Contact your referring person (PO, Judge, Attorney, Etc.) and ask for an extension. In any case, communicating with everyone involved is very important.

[Return to FAQ]

Q: I have a yellow trianglepreventing me from starting my chapter. What can I do?
A: If you ever get a yellow triangle icon preventing you from opening a chapter, here is what you can do:

• Double click on the yellow triangle

• Wait for the pop up window to open

• Close the pop up window

Go up to "View" on your toolbar and select "Refresh"
(or hit your F5 key to refresh)

[Return to FAQ]

Q: My class starts to open but isn't opening, the message just says "Wait! Do not close window" What am I suppose to do?
A: Here is most the most common source of this problem. Make sure you don't have a pop-up blocker turned on and waiting for your approval to proceed. The pop-up blocker is usually a light yellow bar located near the top of your screen. Click it and say "Always allow this page to open". The pop-up blocker bar looks like this:

[Return to FAQ]

Q: My class is stuck, it starts to open (or close) but isn't opening, the message just says "Wait! Do not close window" What am I suppose to do?
A: If you haven't tuned your computer up recently you could get "stuck" opening a chapter or closing a chapter. The problem is typically easily resolved by cleaning out your "cookies" and or "Temporary Internet Files".

To clean these files out (assuming you are in Internet Explorer) go to the top of Internet Explorer and:

Select " Tools " on your toolbar.
Then, in the dropdown select " Internet Options " at the bottom of the pop up window.
Under the "General" Tab, click the word " Delete located in the middle of the window.
A new window should have popped up. Put a checkbox by "Temporary Internet Files", "Cookies" and "History". Unless you know what you are doing I suggest you uncheck the other options.
At the bottom of this window click " Delete " and wait for the files to be deleted.
Click "OK" to close the window.
Close Internet Explorer and re-open it.

Your class should work fine now.

[Return to FAQ]

Q: Do I have to do the entire class at one time, or can I spread it out over several sessiona and several days?
A: The quick answer is that yes, you can stop and start as many times as you want. The longer answer is that to enhance the learning experience we strongly encourage many stops. Research suggests 15 to 20 minute sessions are best. Having days between sessions is not good. Two, three or four sessions every day until done is best.

[Return to FAQ]

Don't see your question here?
Email us and we will provide a prompt response.

questions@offendersolutions.com

Taking a theft class, theft course or attending a theft school can be a very helpful way to guide your life away from stealing, shoplifting or other theft behaviors which in the short run are very appealing. But, in the long run a life as a theft offender, a life of stealing, shoplifting etc., is one which leads to a dissatisfied and unfulfilled life. Certainly some people are down and out and, as such, feel the need to steal, shoplift, or commit some other form of theft but let me say... there are always options which work better than stealing. Think about your options - there are always options to stealing, shoplifting or other forms of theft. A theft class / theft course or shoplifting class can help!

Take a theft class from Offender Solutions. Get started on a better life - now!